Rivera wasn't searching for jobs when she ultimately joined the Coyotes in January 2022 as the club's first-ever Chief Impact Officer, but when team President and CEO Xavier A. Gutierrez reached out regarding the opportunity, her interest was immediately piqued.
She knew after interviewing with Gutierrez that the role had the potential to be so impactful, she couldn't turn it down.
Rivera's Hispanic heritage is what shaped her desire to give back to the community.
She was born in a border town and immigrated from Mexico at age six. Rivera attended Arizona State University in 1998 where she received her Master of Public Administration and Bachelor of Political Science degrees, and has spent most of her professional career focused on serving others.
That desire comes from both her upbringing and life experiences.
"I know the vulnerabilities of underserved, diverse communities, so I'm sensitive to those," Rivera said. "That's part of why I chose what I do, because I'm an underdog, so I want to help the underdogs."
The sense of commitment she has to the community is directly linked to her Hispanic heritage. Her sister, for example, was very involved with Lions Club, and included Rivera on her very first volunteer experience - a shoe drive in Nogales during the holiday season.
Rivera remembers that vividly because, rather than conduct a toy drive, which are extremely common during that time of year, the project was a shoe drive because that's what the town's children truly needed.
She also remembers her mom consistently giving back to the community, while asking for nothing in return. Rivera's father worked for a manufacturing company based in Mexico, so his job consistently took the family to impoverished towns.
Though the kids at play didn't know any differently, Rivera's mom was always finding ways to give back.
She still does.
"I made friends with all of these kids in dusty little towns, and my mom was always taking food to the neighbors or taking clothes to them," Rivera said. "We have very poor family members, and we've always been around a lot of poverty, and even now, my mom still takes everything we're getting rid of in our house and she'll distribute it to others."